A career is the most important thing in the lifetime of an individual and should be chosen after careful consideration. Several options are given to people. One of them includes training in hotels and related places. It is referred to as hotel management training and consists of several departments that an individual can specialize in. One of them is front office operations training that gives an overview of all the work to be done by a person working in the front office and the way they should deal with guests and other colleagues.
What is the course about?
The front office operations training provides the following to its students:
⦁ It performs and explains about the. Starting and ending of the shifts and the procedures that go with it along with the activities that the members at the front office desk must facilitate. Besides, the team ensures that efficient and effective operations are carried out for all the hotel guests and the staff members that are in other departments.
⦁ They practice communication and other skills necessary for guest service that ensure effective operations and offer excellent guest experience altogether.
⦁ The course offers security and safety so that an environment that is friendly for all guests and staff members is created.
⦁ They teach techniques that are useful for improvement in the area of personal knowledge and other front-office services.
⦁ Activities that are done before the arrival of guests and meeting their needs are taught along with other legislative as well as regulatory requirements without making any faults
Apart from this, the training is only given to the students with a GCE E level credit in the English language and the ones who possess qualities like outgoing, customer-oriented and a good orator. The training is done in the classroom full-time.
Who is the best fit?
The front office operations training is for people who:
⦁ Want to seek opportunities for career transition
⦁ Industry professionals willing to expand their skills
⦁ Are new entrants in the hospitality and accommodation sector
⦁ Have a keen interest in the work performed at the front office
Is it good?
Yes, front office operations training is a good choice as it awards all the participants with the WSQ Statement of Attainment once the course is completed. A minimum of 75% attendance and other competency standards must be met to complete this course.
Thus, this course is the right choice for everyone willing to enter this industry and others who want to brush up their skills and grow in future.